The Chalange
The client required a unified platform to effectively manage their operations across two properties, streamline ticketing operations, and oversee assets across 300 sites. This comprehensive solution needed to integrate various aspects of property management, including maintenance requests, tenant communications, and service ticket tracking.
By implementing this unified platform, the client aimed to enhance operational efficiency, reduce response times, and improve overall asset management. The platform would allow for real-time monitoring and reporting, enabling the client to make informed decisions and maintain high service standards across all locations
What did Data Peace AI do?
To address the client’s need for a unified platform to manage operations across two properties and 300 sites, we implemented the Merlin Platform. This comprehensive solution integrates several key modules, each designed to streamline and enhance different aspects of the client’s operations.
1. Integrated Asset Management Module: The Asset Management Module within the Merlin Platform provides a centralized system for tracking and managing all assets across the client’s 300 sites. This module offers real-time visibility into asset status, location, and maintenance history.
2. Ticket Management Module: The Ticket Management Module is designed to streamline the handling of maintenance requests, service issues, and other operational tickets. This module allows users to create, assign, and track tickets in real-time, ensuring prompt resolution of issues.
3. Vendor Management Module: The Vendor Management Module simplifies the coordination and oversight of external vendors and service providers. This module includes tools for managing vendor contracts, monitoring performance, and ensuring compliance with service level agreements (SLAs).
